NewNet Nimblevox Messaging VoltDelta

Customer Support

NewNet Mobile Communication’s customer support team is on call around the clock, ready to respond to any issues.   A highly experienced global engineering team works to support NewNet systems around the globe with resources that include:

  • Technical team averaging 15 years of experience
  • Support experience derived from more than 80 mobile operator and carrier installations
  • Global support presence
  • On-site installation and training
  • Customer support web portal for issue notification, questions, and document repository
  • Defined Service level Agreements (SLA’s)
  • Telephony “Hotline” and messaging contact options
  • Infrastructure to track resolution progress and history
  • Upgrade procedures and scheduling
  • Customer satisfaction feedback process

 

Customer Support Contact

Please call NewNet Support Hotline numbers for all Critical, Major, or Urgent Requests:
US Toll-Free Number: +1-877-735-6162
International/US Toll Number: 1-224-232-8742

Email:
mmsupport@newnet.com for Lithium and Krypton
support@newnet.com for Cobalt and SS7
Mercury-Support@newnet.com for Mercury